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F.A.Q.
Please select from the Frequently Asked Questions below. If you need more help, please visit out Contact Us page.

GENERAL QUESTIONS

  • What does Manatee Bay do?
  • What makes Manatee Bay unique from other promotional product distributors?
  • How do I contact Manatee Bay?
  • I can't find what I'm looking for on your website, is this all you offer?
  • Will I see a sample of the artwork before my items are made?
  • Do you have a printed catalog?

    ORDERING, PROCESSING, INVENTORY

  • How does the ordering process work?
  • What is the process for placing an order?
  • How long does order fulfillment usually take?
  • I've decided what I want, how can I place my order?
  • What are the minimum order quantities?
  • How long will it take to receive my order?
  • How do I know the item I want is in stock?
  • Will I see a sample of the artwork before my items are made?

    APPAREL, CLOTHING, SIZES
  • What is the size scale for the apparel items that you offer?
  • Do any of your items experience shrinkage?
  • Can I mix sizes, colors and styles on apparel items?

    ARTWORK

  • What are your artwork requirements?
  • I have my own artwork, what file types do you accept?
  • Are the setup and digitizing fees a one time fee?
  • I have a logo or artwork, how do I send it to you?
  • How many colors can I use in my logo design?
  • Will I see a sample of the artwork before my items are made?

    PRICING

  • How are prices of our products determined?
  • Are the setup and digitizing fees a one time fee?
  • What are your payment terms?
  • Are there any hidden charges?
  • How much is shipping?

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